Terms of Service

Ordering

All prices are shown in Pakistani Rupees (PKR). You can order a standard size (50–58) or ask for a custom fit cut to your own measurements; the price is the same either way. Because every piece is made once you order it, we ask for a deposit before we begin. We share our bank and mobile wallet details so you can send the deposit yourself. Your order is confirmed, and work starts, once we have checked that it arrived.

You may also choose to pay the full price up front, which earns a discount shown at checkout. Whichever you choose, the price is agreed and fixed when you place the order, and we will not change it afterwards.

Your account

You do not need an account to order: every checkout works as a guest. Creating one just lets you save addresses and a wishlist for next time.

If you do create one, keep your password to yourself. You are responsible for anything done through your account, so tell us straight away on WhatsApp if you think someone else has access to it.

We may suspend or close an account we have genuine reason to believe is fraudulent or abusive, applying the same standard, and the same restraint, described for blocked numbers further down.

Your deposit and the balance

How much is due up front depends on the piece, and it is shown clearly at checkout before you pay. The deposit is part of the price, not a fee on top of it; it comes off the total.

Once your piece is finished we message you on WhatsApp with the balance and a payment link. You have 14 days from that message to settle it. You can pay online, or ask us to send the piece with the balance payable in cash to the rider on delivery, whichever suits you.

We never charge a late fee, interest, or any penalty for a delayed payment. If the balance is not settled within that period we simply close the order and settle your deposit as described below.

If you change your mind

Before we cut the cloth, nothing has been lost, so your deposit is returned to you in full. Just message us on WhatsApp.

Once the cloth is cut, the fabric and the work are already spent. From that point we keep only what the work has actually cost us, and we return the rest of your deposit to you. We will tell you what that figure is and why.

If you ordered a custom fit, that cost is higher: the piece is cut to your measurements and cannot be worn or bought by anyone else. A standard size can go to the next customer who orders it, so we keep less.

We would rather explain this before you order than surprise you with it afterwards.

If a delivery cannot be completed

Sometimes a delivery cannot go ahead: you are not there to receive it, or you decide at the door that you no longer want it. We will always try to reach you on WhatsApp first to arrange a better time.

If the piece still cannot be delivered, we will offer to send it again once, at the cost of the courier fees for the return and the second attempt. If you would rather not, or the second attempt also fails, we close the order.

Closing the order follows the same rule as changing your mind: we deduct only what the refusal has actually cost us, the courier fees for the failed and return trips, and the fabric and work already spent if the cloth was cut, and return the rest of your deposit. We never keep it as a penalty, and we never charge a late fee.

This is the same whether your advance was 10%, 50%, or 100% of the order: what we keep is what the refusal actually cost, never more.

If deliveries are refused or missed repeatedly, or we have genuine reason to believe an order is fraudulent, we may decline to accept future orders from that number. We will only ever do this for a real pattern, never for a single missed delivery.

Pricing & availability

We work hard to keep prices and stock accurate, but errors can happen. If an item is mispriced or unavailable after you order, we will contact you to confirm, amend, or cancel and refund the affected item.

A promo code is limited to one per order and cannot be exchanged for cash. It can be used alongside the pay-in-full discount, but two promo codes cannot be combined.

Delivery

We deliver across Pakistan through our courier partner. The delivery timelines shown at checkout are estimates, not guarantees, and can vary with your location and courier conditions.

We are not responsible for a delay caused by something genuinely outside our control, such as severe weather, a strike, or a courier network disruption, though we will keep you posted if one affects your order.

Made to order, and what that means for returns

Every Barakah piece is made only once you order it. We hold no stock and nothing is sitting on a shelf waiting, whether you choose a standard size or a custom fit.

Because of that we do not refund a change of mind. There is no shelf for the piece to go back to, and we would rather be straight about that before you order than quote a returns window we could not honour.

What we do instead depends on how you ordered, and it is set out in the next two sections.

Standard sizes: one free exchange

Ordered a standard size and it is not the right one? Message us on WhatsApp within 7 days of delivery. We collect the piece at our cost and make you the size you need, free of charge.

Your original piece then goes to the next customer who orders that size, which is exactly why we can offer this on standard sizes and not on custom ones.

One exchange per order, and the piece needs to come back unworn and undamaged with its packaging.

Custom fit: why it cannot be exchanged

A custom piece is cut to your measurements alone. Nobody else can wear it and it cannot be resold, so there is no way for us to offer an exchange on it without simply throwing the garment away.

The fit guarantee below covers it instead, and covers it properly: if the finished piece does not match the measurements we took from you, we put it right at our cost.

Our fit guarantee

In place of returns, the fit is on us, whichever way you ordered.

If you chose a standard size, we guarantee the finished piece matches our published size chart. If you ordered a custom fit, we guarantee it matches the measurements we recorded with you. Either way, if it does not, we alter it, or remake it, free of charge.

Message us on WhatsApp within 7 days of delivery and we arrange collection from your door; you pay nothing for the collection or the work.

This is how made-to-order works everywhere, and it answers the real worry: not "can I send it back", but "will it fit me".

Faulty, damaged, or not what you ordered

Always covered, separately from everything above, and with no time limit. If a piece arrives faulty, is damaged in transit, or is not the piece you ordered, photograph it and send us the photographs on WhatsApp. You get a full refund or a replacement, whichever you prefer, and we collect the item at our cost.

This applies to a fault you discover later too, not only on the day it arrives.

Nothing in this policy affects your rights under Pakistani consumer law.

Reviews you submit

Only customers with a delivered order can leave a review for that piece, and we check this before it goes live.

We moderate every review before it is shown, and we may decline or remove one that is abusive, fraudulent, or not a genuine account of the piece. We will never edit what you wrote or remove a review just because it is unfavourable.

By submitting a review, including any photos, you allow us to display it on the site next to that piece. Your name is shown as you enter it; your email and phone number are never made public.

Intellectual property

All content on this site, including the Barakah Abaya name, logo, imagery, and copy, belongs to Barakah Abaya and may not be reused without our permission.

Liability

To the fullest extent permitted by law, Barakah Abaya is not liable for indirect or consequential losses arising from use of this site. Nothing here limits any rights you have under Pakistani consumer law.

Governing law

These terms are governed by the laws of Pakistan, and any disputes fall under the courts of Karachi.

Contact

Questions about these terms? WhatsApp +92 332 3362724 or email [email protected].