Returns
Returns & Exchanges
Last updated
Which one applies to you
Standard size (XS–XL): Chose a standard size and it is not right? Message us within 7 days. We collect it at our cost and make you the size you need, free. Custom pieces are covered by the fit guarantee instead.
Custom fit: cut to your measurements alone, so nobody else can wear it and we cannot exchange it. If it does not match the measurements we took, we alter or remake it free.
If the fit is wrong
Message +92 332 3362724 with your order number and what is not sitting right. A photograph of the piece on you helps.
Our courier collects from your address within 2 business days. You pay nothing for the collection.
A standard size is swapped for the one you need. A custom piece is altered (small adjustments are usually a few days) or remade from scratch, and we tell you honestly how long.
Returned to your door, at our cost. A refund only applies where a piece is faulty, damaged, or not what you ordered.
What we cover
A standard size that turned out wrong: one free exchange within 7 days.
A custom piece that does not match the measurements we recorded: altered or remade free.
Anything faulty or damaged in transit: full refund or replacement, with no time limit.
An item that is not what you ordered: full refund or replacement.
What we cannot do
Change-of-mind refunds: nothing is made until you order it, so there is no shelf for it to go back to.
Exchanging a Custom piece: it is cut for one body and nobody else can wear it.
Pieces worn, washed, or altered by someone else.
Requests made more than 7 days after delivery, for fit or exchange.
Contact
Questions about a fit or exchange? WhatsApp us at +92 332 3362724 or email [email protected].
Fit and exchange questions
What is your return policy?
Every piece is made only once you order it. We hold no stock, so there is no shelf for it to go back to, and we do not refund a change of mind. We would rather say that plainly than quote a returns window we could not honour.
What you get instead is a piece that fits: a free exchange on standard sizes, and the fit guarantee on custom ones. Anything faulty, damaged in transit, or simply not what you ordered is always refunded or replaced, with no time limit.
What if the size is wrong?
If you chose a standard size (50–58), message us on WhatsApp within 7 days of delivery. We collect the piece at our cost and make you the size you need, free of charge. One exchange per order, and it needs to come back unworn and undamaged with its packaging. Your original piece then goes to the next customer who orders that size.
If you ordered a Custom fit, it is cut to your measurements alone, so nobody else can wear it and we cannot exchange it. The fit guarantee covers it instead: if the finished piece does not match the measurements we took, we alter it or remake it free and collect from your door.
What if I change my mind after paying the deposit?
Message us on WhatsApp. If we have not cut the cloth yet, nothing has been lost and your deposit comes back in full.
Once the cloth is cut it is cut to your measurements and cannot be sold to anyone else, so from that point we keep only what the work has actually cost us and return the rest of your deposit. We will tell you what that figure is and why.
Can I get a custom size?
Yes, and it costs nothing extra. Select 'Custom' as your size at checkout and our team will contact you on WhatsApp to take your measurements. Every Barakah piece is cut to order anyway, so custom sizing is simply how we work; the timeline is the same 15 days to 1 month.