Returns
Returns & Exchanges
Last updated
Which one applies to you
Standard size (50–58): Chose a standard size and it is not right? Message us within 7 days. We collect it at our cost and make you the size you need, free. Custom pieces are covered by the fit guarantee instead.
Custom fit: cut to your measurements alone, so nobody else can wear it and we cannot exchange it. If it does not match the measurements we took, we alter or remake it free.
If the fit is wrong
Message +92 332 3362724 with your order number and what is not sitting right. A photograph of the piece on you helps.
Our courier collects from your address within 2 business days. You pay nothing for the collection.
A standard size is swapped for the one you need. A custom piece is altered — small adjustments are usually a few days — or remade from scratch, and we tell you honestly how long.
Returned to your door, at our cost. A refund only applies where a piece is faulty, damaged, or not what you ordered.
What we cover
A standard size that turned out wrong — one free exchange within 7 days.
A custom piece that does not match the measurements we recorded — altered or remade free.
Anything faulty or damaged in transit — full refund or replacement, with no time limit.
An item that is not what you ordered — full refund or replacement.
What we cannot do
Change-of-mind refunds — nothing is made until you order it, so there is no shelf for it to go back to.
Exchanging a Custom piece — it is cut for one body and nobody else can wear it.
Pieces worn, washed, or altered by someone else.
Requests made more than 7 days after delivery, for fit or exchange.
Contact
Questions about a fit or exchange? WhatsApp us at +92 332 3362724 or email [email protected].