Frequently Asked Questions

How does payment work?

We verify your WhatsApp number with a 6-digit code, then share our bank and mobile wallet details so you can send the deposit yourself. The deposit amount depends on the piece and is shown at checkout before you pay — it comes off the total, it is not a fee on top. Once we've checked the deposit arrived, your piece is made for you, which takes 15 days to 1 month.

Once it is ready we message you the balance on WhatsApp, and you have 14 days to settle it. If you would rather pay in cash, ask us and we will send it with the balance payable to the rider on delivery. We never charge a late fee or interest.

What if I change my mind after paying the deposit?

Message us on WhatsApp. If we have not cut the cloth yet, nothing has been lost and your deposit comes back in full.

Once the cloth is cut it is cut to your measurements and cannot be sold to anyone else, so from that point we keep only what the work has actually cost us and return the rest of your deposit. We will tell you what that figure is and why.

Can I get a custom size?

Yes, and it costs nothing extra. Select 'Custom' as your size at checkout and our team will contact you on WhatsApp to take your measurements. Every Barakah piece is cut to order anyway, so custom sizing is simply how we work — the timeline is the same 15 days to 1 month.

What if the size is wrong?

If you chose a standard size (50–58), message us on WhatsApp within 7 days of delivery. We collect the piece at our cost and make you the size you need, free of charge. One exchange per order, and it needs to come back unworn and undamaged with its packaging — your original piece then goes to the next customer who orders that size.

If you ordered a Custom fit, it is cut to your measurements alone, so nobody else can wear it and we cannot exchange it. The fit guarantee covers it instead: if the finished piece does not match the measurements we took, we alter it or remake it free and collect from your door.

What is your return policy?

Every piece is made only once you order it — we hold no stock, so there is no shelf for it to go back to and we do not refund a change of mind. We would rather say that plainly than quote a returns window we could not honour.

What you get instead is a piece that fits: a free exchange on standard sizes, and the fit guarantee on custom ones. Anything faulty, damaged in transit, or simply not what you ordered is always refunded or replaced, with no time limit.

How do I track my order?

We message you on WhatsApp with your tracking details the moment your order is dispatched, and you can always ask us for a status update there in the meantime.

How should I care for my abaya?

Care instructions come with your piece, written for the cloth it is actually made from — ask us on WhatsApp if you would like them before you order. As a general rule: store it hanging rather than folded, wash cool, and keep it out of direct sun.

Do you ship internationally?

Currently we ship nationwide within Pakistan. International shipping to the UK, UAE, and USA is coming in 2027. Join our newsletter to be first to know.

How long does delivery take?

Every piece is made to order, so there are two stages. First we make it: 15 days to 1 month. Then we ship it — Karachi 1–3 business days, other major cities 2–4 days, remote areas 3–6 days. We are not a warehouse; nothing is sitting on a shelf, which is why your abaya fits you and not an average.

What if my item arrives damaged?

Photograph the item and the packaging as soon as it arrives and send the photographs to our WhatsApp. A faulty or damaged piece gets a full refund or a replacement, whichever you prefer, and we collect it at our cost. This is separate from the fit guarantee and is never affected by the piece being made to measure.